Odessans and city guests can use the pick-up service and pick up the order from us:
Odessa, Nekrasov Lane, 8
Working hours: from 10.00 to 19.00. Saturday day off.
Sunday from 12.00 to 17.00
Delivery by Nova Poshta throughout Ukraine is carried out within 4 working days
Shipping cost in Ukraine by Nova Poshta:
- upon delivery of goods by cash on delivery, all shipping costs are borne by the buyer according to the tariffs of the carrier.
- upon purchase over 5000 UAH, delivery – free.
In the event of a return or exchange of goods, the return shipping of the package is paid by the buyer. Exclusively due to the fact that the shipping cost is paid by the seller.
Currently, there are three payment methods available for orders placed:
- Payment to our bank account of UkrSibBank or Privat (All necessary details are provided to the client after placing the order).
- payment on a Privat bank card cash
- payment at pickup
- payment Visa
- payment MasterCard
If the product you bought for some reason did not suit you, you can be guaranteed to return or exchange it with the reason within 14 days of receiving the order.
The goods must be packed in the original packaging. A copy of the sales receipt and a description of the claim must be attached. If these conditions are not met – our online store reserves the right to refuse to exchange goods or refund.
When returning or exchanging the cost of transportation of goods and possible bank fees for the transfer of money are borne by the customer. Exceptions are only cases if the goods came to you with a defect or defective order.
Return and exchange is carried out according to the current legislation of Ukraine.
International delivery is carried out by the carrier company – UKRPOCHTA.
Delivery of goods is paid by the buyer, according to the carrier’s tariffs. Shipping cost depends on the volume and weight of the parcel. Delivery cost is summed up with the value of the buyer’s order and after 100% payment within 1 – 4 days it is sent to the destination.
To calculate the approximate shipping cost: https://calc.ukrposhta.ua/domestic-calculator
Delivery time is 10 – 20 working days, depending on the country of the recipient.
We are not responsible for delays in delivery due to holidays and customs procedures. Taxes and customs duties that are charged according to the laws of the recipient country are the responsibility of the client.
Returns and exchanges:
If the product you purchased does not suit you, you can return or exchange it. Please contact us within 14 days of receiving the items.
The goods must be in original condition, undamaged and with branded labels and packed in original packaging. If these conditions are not met, we reserve the right to refuse an exchange of goods or a refund. The only exceptions are cases where the product you received has a fabric defect or an incorrect order.
We are not responsible for returned orders lost in transit, so we recommend that you send your return by registered mail, keep your proof of publication and send us a tracking number.
After receiving your return within 1-4 business days, a refund or exchange will be issued. In the event of a return or exchange, the cost of transporting the order and possible bank transfer fees are borne by the client.